Paulo Silva

I've built automation and self-service platforms for Grupo Portfolio, reducing back-office workload by 30% through WhatsApp scheduling and communication workflows. I also developed web conversational experiences and CRM integrations for healthcare requests, documentation, and tracking.

At Teilur, I built customer-facing solar platforms for lead generation, onboarding, document uploads, digital contracts, credit verification, and project tracking. I also initiated an internal CRM and created an AI-powered recruitment agent for resume ingestion, candidate qualification, and interview scheduling.

Previously, I developed omnichannel customer-service systems at SmartSpace by Digivox and scalable e-commerce APIs at Semantix, integrating platforms including VTEX, TOTVS Protheus, and Mercado Livre. My work includes modernizing Java monoliths into Node.js microservices and automating operational workflows.

I've delivered end-to-end products across healthcare, telecom, e-commerce, and renewable energy, from architecture and backend services to AWS infrastructure and production support.