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Pauline Katongo

@paulinekatongo

Remote Administrative Assistant at Spring Circle Solution, managing 50+ HubSpot client records and coordinating calendars across CAT, EU, and EST.

Zambia

Message

What I'm looking for

I'm looking for a remote role where I can provide administrative and customer support. I'm available 40 hours per week for an immediate start and am open to a trial task.

At Spring Circle Solution, I respond to client inquiries, manage executive calendars across CAT, EU, and EST, and prepare client-ready documents and reports in Google Workspace. I organize 50+ client records in HubSpot CRM, reducing search time by 30%.

At Cala Suppliers, I processed 15+ quotations per day with 99% accuracy and supported procurement and supplier follow-up. In administrative roles at Texila American University and UNZA, I supported students, maintained records, and assisted with scheduling and daily operations.

Experience

Work history, roles, and key accomplishments

Current

Remote Administrative Assistant

Current

Spring Circle Solution

Jan 2026 - Present (10 months)

Respond to client inquiries via email/phone within 2 hours, maintaining high satisfaction. Organize 50+ client records in HubSpot CRM, reducing search time by 30%.

HubSpot Google Workspace Calendar Management Email Support Phone Support Data Entry Reporting

Administrative Roles

UNZA

Jan 2017 - Dec 2019 (2 years 11 months)

Provided student support, records management, and daily operations coordination. Assisted with scheduling and administrative queries.

Student Support Records Management Operations Coordination Scheduling Administrative Support

Administrative Roles

Texila American University

Jan 2017 - Dec 2019 (2 years 11 months)

Provided student support, records management, and daily operations coordination. Assisted with scheduling and administrative queries.

Student Support Records Management Operations Coordination Scheduling Administrative Support

Administrative Assistant

Cala Suppliers

Processed 15+ quotations per day with 99% accuracy and on-time delivery. Coordinated appointments, handled correspondence, and maintained digital filing system.

Data Entry Quotation Management Appointment Scheduling Correspondence Digital Filing Procurement Support