Open to opportunities

Pauline Anne

@paulineanne

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Dynamic outbound sales representative with a passion for data analysis.

Kenya

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What I'm looking for

I am looking for a role that fosters innovation and offers opportunities for professional growth.

I am a dynamic and results-oriented professional with a strong background in outbound telesales and a burgeoning passion for data analysis. My experience at M-Kopa has honed my skills in customer engagement and relationship building, allowing me to consistently achieve sales targets and maintain high customer satisfaction. I thrive in fast-paced environments and am dedicated to continuous learning and professional development.

Throughout my career, I have played a lead role in various projects, including setting up a new laboratory and developing standard operating procedures. My analytical skills enable me to derive actionable insights that drive strategic decision-making. I am eager to apply my theoretical knowledge gained in data analytics coursework to real-world scenarios, contributing to a forward-thinking organization as a Data Analyst Trainee.

Experience

Work history, roles, and key accomplishments

M-

Current

Outbound Telesales Representative

Current

M-Kopa

Nov 2021 - Present (3 years 7 months)

Responsible for calling and upgrading assigned leads, identifying customer needs to facilitate device upgrades. Ensured campaigns met sales and conversion objectives while adhering to company quality standards and maximizing productivity through talk time adherence.

Outbound Sales Account Management Customer Engagement CRM Sales Strategy Lead Management Relationship Building

Medical Laboratory Technologist

WeCare Medical Centre

Apr 2021 - Present (4 years 2 months)

Implemented laboratory procedures to ensure outstanding patient experience and high-quality results. Established lab protocols for tests, determined specimen validity, and informed clients of recollection protocols. Diagnosed and repaired laboratory equipment issues, verified test results, and organized samples.

Quality Control Patient Care

Medical Devices Sales Representative

Ilara Health Limited

Jul 2020 - Present (4 years 11 months)

Conducted presentations for doctors on medical devices and maintained client contact records. Achieved 95% customer satisfaction through timely complaint resolution and increased territory client base by 50% via aggressive marketing. Managed CRM to reduce time spent on client details and secured a health and safety equipment tender.

Customer Relationship Management (CRM)Sales Presentations Market Research Tender Management Customer Satisfaction

Medical Laboratory Technologist

Hakika Medical

Jul 2019 - Present (5 years 11 months)

Implemented laboratory procedures, ensuring outstanding patient experience and high-quality results. Collected and processed blood and biological specimens, instructed patients on sample collection, and performed various clinical laboratory tests. Played a lead role in setting up a new laboratory.

Clinical Chemistry

Medical Laboratory Technologist

Mama Lucy Kibaki Hospital

Feb 2019 - Present (6 years 4 months)

Performed a variety of laboratory tests and procedures. Assisted physicians in diagnosing, monitoring, treating, and preventing diseases.

Lab Testing Data Analysis

Medical Laboratory Intern

Kenyatta National Hospital

Jul 2017 - Present (7 years 11 months)

Worked under the guidance of a Senior Laboratory Technician during a one-year internship. Gained practical experience in various laboratory functions and procedures.

Mentorship

Education

Degrees, certifications, and relevant coursework

PowerLearn Project

Software Development, Software Development

Currently pursuing a degree in Software Development at PowerLearn Project. This program focuses on equipping students with the skills necessary for modern software creation and maintenance.

Gomycode

Software Testing, Software Testing

Completed a Software Testing program at Gomycode. This course covered essential principles and practices for ensuring software quality and reliability.

Technical University of Mombasa

Bachelor of Science, Medical Laboratory Science

Obtained a B.Sc. in Medical Laboratory Science from the Technical University of Mombasa. The curriculum provided comprehensive knowledge and practical skills in medical laboratory procedures and diagnostics.

Simenya Secondary School

Kenya Certificate of Secondary Examination, General Studies

Grade: B Grade

Achieved a B Grade in the Kenya Certificate of Secondary Examination (KCSE) at Simenya Secondary School. This foundational education provided a strong academic background.