Pauline Anne
@paulineanne
Dynamic outbound sales representative with a passion for data analysis.
What I'm looking for
I am a dynamic and results-oriented professional with a strong background in outbound telesales and a burgeoning passion for data analysis. My experience at M-Kopa has honed my skills in customer engagement and relationship building, allowing me to consistently achieve sales targets and maintain high customer satisfaction. I thrive in fast-paced environments and am dedicated to continuous learning and professional development.
Throughout my career, I have played a lead role in various projects, including setting up a new laboratory and developing standard operating procedures. My analytical skills enable me to derive actionable insights that drive strategic decision-making. I am eager to apply my theoretical knowledge gained in data analytics coursework to real-world scenarios, contributing to a forward-thinking organization as a Data Analyst Trainee.
Experience
Work history, roles, and key accomplishments
Outbound Telesales Representative
M-Kopa
Nov 2021 - Present (3 years 7 months)
Responsible for calling and upgrading assigned leads, identifying customer needs to facilitate device upgrades. Ensured campaigns met sales and conversion objectives while adhering to company quality standards and maximizing productivity through talk time adherence.
Medical Laboratory Technologist
WeCare Medical Centre
Apr 2021 - Present (4 years 2 months)
Implemented laboratory procedures to ensure outstanding patient experience and high-quality results. Established lab protocols for tests, determined specimen validity, and informed clients of recollection protocols. Diagnosed and repaired laboratory equipment issues, verified test results, and organized samples.
Medical Devices Sales Representative
Ilara Health Limited
Jul 2020 - Present (4 years 11 months)
Conducted presentations for doctors on medical devices and maintained client contact records. Achieved 95% customer satisfaction through timely complaint resolution and increased territory client base by 50% via aggressive marketing. Managed CRM to reduce time spent on client details and secured a health and safety equipment tender.
Medical Laboratory Technologist
Hakika Medical
Jul 2019 - Present (5 years 11 months)
Implemented laboratory procedures, ensuring outstanding patient experience and high-quality results. Collected and processed blood and biological specimens, instructed patients on sample collection, and performed various clinical laboratory tests. Played a lead role in setting up a new laboratory.
Medical Laboratory Technologist
Mama Lucy Kibaki Hospital
Feb 2019 - Present (6 years 4 months)
Performed a variety of laboratory tests and procedures. Assisted physicians in diagnosing, monitoring, treating, and preventing diseases.
Medical Laboratory Intern
Kenyatta National Hospital
Jul 2017 - Present (7 years 11 months)
Worked under the guidance of a Senior Laboratory Technician during a one-year internship. Gained practical experience in various laboratory functions and procedures.
Education
Degrees, certifications, and relevant coursework
PowerLearn Project
Software Development, Software Development
Currently pursuing a degree in Software Development at PowerLearn Project. This program focuses on equipping students with the skills necessary for modern software creation and maintenance.
Gomycode
Software Testing, Software Testing
Completed a Software Testing program at Gomycode. This course covered essential principles and practices for ensuring software quality and reliability.
Technical University of Mombasa
Bachelor of Science, Medical Laboratory Science
Obtained a B.Sc. in Medical Laboratory Science from the Technical University of Mombasa. The curriculum provided comprehensive knowledge and practical skills in medical laboratory procedures and diagnostics.
Simenya Secondary School
Kenya Certificate of Secondary Examination, General Studies
Grade: B Grade
Achieved a B Grade in the Kenya Certificate of Secondary Examination (KCSE) at Simenya Secondary School. This foundational education provided a strong academic background.
Availability
Location
Authorized to work in
Job categories
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