Paulina Polasik
@paulinapolasik
I build strong customer relationships, lead teams, and teach English through engaging, confidence-building experiences.
PolandWhat I'm looking for
I'm a second-year psychology student with over five years of customer service and team management experience across education, premium service, and hospitality.
At Early Stage, I teach English to children and teenagers in an engaging, dynamic way. I build relationships with students, support their language development and confidence, and communicate regularly with parents about progress.
At Dr Irena Eris, I delivered premium customer service, coordinated bookings and appointment calendars, and kept reception operations running smoothly. Previously at Starbucks, I progressed from Barista to Shift Manager, leading shifts and training new employees.
I combine psychological knowledge with practical communication, relationship-building, conflict resolution, and customer-needs recognition. I'm fluent in English and work well in dynamic environments.
Experience
Work history, roles, and key accomplishments
Lektor Języka Angielskiego (Lvl 2)
Early Stage
Feb 2025 - Present (1 year 8 months)
Prowadzenie zajęć języka angielskiego dla dzieci i młodzieży w angażujący i dynamiczny sposób. Budowanie relacji z uczniami oraz wspieranie ich rozwoju językowego i pewności siebie.
Recepcjonistka
Dr Irena Eris
Dec 2023 - May 2025 (1 year 5 months)
Kompleksowa obsługa klienta premium oraz dbanie o wysoki standard doświadczenia klienta. Koordynacja rezerwacji, zarządzanie kalendarzem wizyt i bieżąca organizacja pracy recepcji.
Zarządzanie pracą zespołu podczas zmiany oraz dbanie o sprawną organizację pracy lokalu. Wdrażanie i szkolenie nowych pracowników.
Education
Degrees, certifications, and relevant coursework
Akademia Ekonomiczno-Humanistyczna w Warszawie
Magister, Psychologia Kliniczna i Psychoterapia
2024 -
Pursuing a master's degree in Clinical Psychology and Psychotherapy, ongoing since October 2024.
Uniwersytet Warszawski
Licencjat, Pedagogika
2021 - 2023
Completed a bachelor's degree in Pedagogy from the University of Warsaw from 2021 to 2023.
Starbucks
Kierownik Zmiany, Zarządzanie
2022 - 2022
Completed training for the role of Shift Supervisor, covering teamwork, communication, and organization in a customer service environment.
Starbucks
Coffee Master, Kawa
2022 - 2022
Completed Coffee Master training, developing knowledge about coffee and professional presentation skills for customers.
Starbucks
Barista Trener, Szkolenia
2022 - 2022
Completed training to become a Barista Trainer, preparing to conduct on-the-job training, onboarding, and evaluation of new employees.
Tech stack
Software and tools used professionally
Availability
Location
PolandAuthorized to work in
Salary expectations
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