Paul Gazeley
@paulgazeley
I build and scale global customer care, trust and safety, and outsourcing operations.
United StatesWhat I'm looking for
At TikTok, I lead a 24/7 USDS Trust & Safety operation of more than 130 customer success professionals across 24+ critical moderation queues, improving accuracy by 4.81% in 2024. I launched USDS’s first Spanish team and scaled specialized CEMO, ERT, and SEIA workflows to strengthen platform safety and crisis response.
I've led customer care transformation at Wix, Ring, eBay, Oscar Health, and GC Services—scaling outsourced operations, building work-from-home programs, integrating teams, and improving customer experience. My work has delivered more than $1M in savings at Wix, 100% staff retention and 12% higher efficiency at eBay, and customer satisfaction gains of more than 32% at GC Services.
Experience
Work history, roles, and key accomplishments
Led a 24/7 Trust & Safety operation of over 130 professionals, managing 24+ moderation queues. Achieved a 4.81% improvement in accuracy in 2024 and launched the first Spanish team.
Education
Degrees, certifications, and relevant coursework
University of Portsmouth
Bachelor of Arts, Business Administration
Grade: Honors
Bachelor of Arts in Business Administration with Honors from the University of Portsmouth.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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