paul gatdula
@paulgatdula
I drive account performance through real-time monitoring, resource management, KPI reporting, and operational planning.
PhilippinesWhat I'm looking for
At Concentrix, I lead command center planning and oversight to monitor account performance, prepare KPI reports, and help operations leaders make accountable, data-informed decisions.
I've progressed through real-time management, program-ready training, subject matter expertise, and customer service roles, supporting resource allocation, continuous improvement, training delivery, and customer resolution in fast-paced environments.
My background also includes social media marketing, graphic design, and teaching digital and multimedia arts. I bring creative insight, operational discipline, adaptability, and a results-driven approach to improving customer experiences.
Experience
Work history, roles, and key accomplishments
Lead strategic planning and operational oversight to ensure account performance. Monitor key metrics, prepare detailed KPI reports, and facilitate discussions with operations leaders to drive accountability and continuous improvement.
Education
Degrees, certifications, and relevant coursework
Philippine Christian University
Digital Arts and Design
Foundation in digital arts and design at Philippine Christian University.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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