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Paula Wunderlich

@paulawunderlich

Business Analyst at Niagara College Canada who supported PeopleSoft and Salesforce improvements and an online application launch for international students.

Brazil

Message

At Niagara College Canada, I participated in PeopleSoft and Salesforce implementation and upgrades, supported business users, and developed dashboards, reports, and queries. I also contributed to an online application project for international students, supporting requirements, testing, and integration with internal processes.

As an Enrollment Services Associate, I supported students through application and enrollment processes and identified recurring system and process issues. Earlier, at Canadian Niagara Power, I handled customer account and payment requests, processed SAP transactions, and reconciled posting batches and daily balances.

At Scotiabank, I provided financial advice focused on budgeting, savings, and long-term goals. At AGI-AgGrowth International (Westeel) and Grupo Segurador Banco do Brasil & MAPFRE (Brasilseg), I supported pricing analysis, business requirements, system documentation, and operational reporting.

Experience

Work history, roles, and key accomplishments

Business Analyst

Niagara College Canada

Jan 2024 - Dec 2026 (2 years 11 months)

Participated in the implementation and upgrades of PeopleSoft and Salesforce CRM systems, enhancing international operations. Acted as primary liaison between International Division and IT Services, ensuring alignment on system enhancements and data security.

Peoplesoft Salesforce CRM Business Analysis System Implementation Data Security Dashboarding Reports Queries Digital Transformation User Training Documentation

Enrollment Services Associate

Niagara College Canada

Jan 2023 - Dec 2024 (1 year 11 months)

Provided front-line operational support linked to business processes and systems used by admissions and enrollment teams. Assisted students through application, enrollment, documentation, payments, and system processes via multiple channels.

Customer Service Admissions Enrollment Business Analysis Operational Support Multichannel Communication

Customer Service Representative

Canadian Niagara Power

Jan 2021 - Dec 2021 (11 months)

Provided customer service and support by phone, email, and in person, following established scripts and procedures. Addressed customer inquiries, resolved issues, and handled requests related to accounts, payments, and services.

Customer Service Account Management Payment Processing SAP Reconciliations problem resolution

Financial Advisor

Scotiabank

Jan 2019 - Dec 2021 (2 years 11 months)

Provided personalized financial advisory focusing on budgeting, savings, and long-term financial goals. Built trusting relationships through active listening, clear communication, and financial education.

Financial Advisory Budgeting Savings Customer Relationship Management Regulatory Compliance Communication Skills

Sales Analyst

AGI - Ag Growth International (Westeel)

Jan 2017 - Dec 2018 (1 year 11 months)

Supported business and sales teams in gathering requirements related to pricing programs, reporting, and commercial processes. Produced functional documentation and recurring reports to support pricing, rebate, and margin analysis.

Sales Analysis Requirements Gathering SAP Reporting Data Validation Pricing Rebate Margin Analysis

Commercial Analyst

Grupo Segurador Banco do Brasil & MAPFRE (Brasilseg)

Jan 2010 - Dec 2014 (4 years 11 months)

Served as the primary liaison between business users, insurance brokers, and internal technical teams. Gathered and documented business requirements related to insurance operations, commissions, campaigns, and reporting.

Business Analysis Requirements Gathering Insurance Operations Reporting Stakeholder Management Documentation