Open to opportunities

Paula Tatiana Bermúdez Herrera

@paulatatianabermdezh

UX/UI & Web Designer | Developer & Project Manager Creating seamless, high-end digital experiences. From Figma wireframes to flawless web development

Colombia

Message

What I'm looking for

I’m looking for a role where I can combine design excellence with strong project coordination—building websites/UI/UX, contributing to digital marketing, and collaborating in multicultural teams that value communication, continuous innovation, and results.

I’m a graphic designer with a specialization in project management, combining digital design, marketing, and bilingual customer support to deliver clear, high-quality outcomes. I’m especially effective at turning creative vision into organized execution through efficient project coordination and teamwork.

In my current role as a Web Designer at Olly Olly (remote, United States), I design, edit, and optimize websites and landing pages, create logos and UI/UX assets, and maintain CSS and JavaScript structures. I also coordinate design teams, resolve project-related issues, and manage backlog tasks by prioritizing deliverables in collaborative environments.

Previously, I supported U.S. telecommunications clients as a Tech Expert Bilingual Agent at Full Potential Solutions, assisting supervisors and leading teams of 7–14 people while managing schedules, performance intervals, and daily reports. I also completed marketing and graphic design work as an intern at Cieno Group, creating social media content and institutional branding, and building a strong foundation in visual identity and digital communication.

Experience

Work history, roles, and key accomplishments

Web Designer

Olly Olly

May 2025 - Feb 2026 (9 months)

Designed, edited, and optimized websites and landing pages, creating UI/UX assets and logos. Developed and maintained CSS/JavaScript structures, coordinated design teams, and prioritized deliverables using backlog management.

Web Design Landing Pages UI UX Design Logo Design CSS JavaScript Team Coordination Backlog Management

Current

Medical Interpreter

Current

ICC BPO

Mar 2026 - Present (3 months)

Bilingual Medical & Community Interpreter | ICC BPO
Dedicated, full-time Telephone Interpreter bridging the gap between English and Spanish. While my primary expertise lies in handling complex medical cases, I also provide accurate, real-time interpretation for high-stakes banking, car insurance, and emergency service calls (911/311). Calm under pressure, professional, and deeply empathetic.

Interpretation English Communication Spanish Interpretation Customer Service Customer Experience Multitasking

Tech Expert Bilingual Agent

Full Potential Solutions

May 2024 - May 2025 (1 year)

Provided technical support for a U.S. telecommunications company while assisting supervisors and leading teams of 7–14 people. Managed schedules and daily reports and delivered bilingual customer service, cross-selling, and advanced technical troubleshooting.

Bilingual Customer Support Technical Troubleshooting Telecommunications Support Team Leadership Scheduling performance reporting Cross Selling Customer Service

Bilingual Customer Support Agent

Concentrix

Jul 2023 - Apr 2024 (9 months)

Delivered bilingual support for U.S. and Canadian clients, providing customer and technical assistance for Dyson products. Managed sales processes, aftercare, and general service operations in a customer-focused service environment.

Bilingual Support Customer Service Technical Support Sales Operations Aftercare Client Communication Dyson Product Support Service Operations

Marketing & Graphic Design Intern

Cieno Group

Oct 2022 - Apr 2023 (6 months)

Created visual and audiovisual content for social media, including image and video editing. Designed printed marketing materials and supported institutional branding and visual identity for digital and internal campaigns.

Social Media Content Image Editing Video Editing Print Design Visual Branding Graphic Design Marketing Campaigns Adobe Creative Suite