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Paula SosaPS
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Paula Sosa

@paulasosa

HR documentation and compliance professional at Popular Inc., maintaining accurate candidate records and supporting recruitment workflows.

United States
Message

At Popular Inc., I maintain and verify candidate documentation and electronic records, track recruitment workflows, and coordinate follow-up to resolve documentation gaps. I also prepare operational reports and support Early Career program activities.

At AbbVie, I coordinated onboarding documentation, verification steps, background checks, and required approvals. I monitored employee records and onboarding metrics for completeness, deadlines, and compliance with established procedures.

At Popular Inc., I documented commercial banking cases, incidents, resolutions, and operating procedures. I also supported client onboarding, system configuration, documentation review, and bilingual user training.

In my research practicum at Universidad Albizu, I clean, code, and validate research data, use SPSS for statistical analysis, and prepare research summaries. My work also includes SOP development and review, workflow assessment, and process improvement support.

Experience

Work history, roles, and key accomplishments

UA
Current

Research Practicum – Quantitative Data Analysis

Universidad Albizu

Jan 2025 - Present (1 year 10 months)

Cleans, codes, validates, and quality-checks research data; maintains organized records and supporting documentation. Uses SPSS for statistical analysis and prepares research summaries in collaboration with multidisciplinary teams.

PI

Electronic Service Specialist - Commercial Banking Operations & Documentation

Popular Inc.

Feb 2021 - Feb 2022 (1 year)

Documented client cases, incidents, resolutions, and operating procedures across electronic banking systems. Reviewed system issues, maintained case histories, and supported client onboarding and user training.

II

Industrial-Organizational Psychology Practicum Student

Impactivo Inc.

Aug 2020 - Dec 2020 (4 months)

Assisted with development and revision of standard operating procedures (SOPs) and organizational documentation. Supported workflow assessments, documentation analysis, and process improvement initiatives.

Education

Degrees, certifications, and relevant coursework

UA

Universidad Albizu

PhD, Psychology

PhD in Psychology, Consulting, Research and Education, currently in dissertation phase.

UA

Universidad Albizu

MSc, Industrial-Organizational Psychology

MSc in Industrial-Organizational Psychology from Universidad Albizu, completed in 2022.

UM

University of Puerto Rico, Mayagüez

BSc, Psychology

BSc in Psychology from University of Puerto Rico, Mayagüez, completed in 2019.

Tech stack

Software and tools used professionally

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