Open to opportunities

Paula Abril Steinhndler

@paulaabrilsteinhndle

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Customer service specialist with strong analytical and problem-solving skills.

Argentina

Message

What I'm looking for

I am looking for opportunities that allow me to apply my skills and grow professionally in a supportive environment.

As a dedicated student of Writing Arts, I have cultivated a diverse skill set through my experiences in customer service and administrative roles. My journey has been marked by a commitment to delivering exceptional service, where I have honed my analytical skills and adaptability. I thrive in dynamic environments, always eager to tackle challenges and provide efficient solutions.

Currently, I work as an E-commerce Sales and Customer Service Specialist at Blosst, where I deliver personalized assistance to customers across various platforms. My role involves resolving inquiries and complaints, utilizing tools like Monday CRM and WhatsApp Business to enhance client interactions. Previously, I served as an Administrative Assistant at Matafuegos Mathil, where I managed communications and documentation, ensuring smooth operations and timely responses.

In addition to my professional experience, I am actively involved in freelance work as a proofreader and volunteer copywriter. I take pride in creating visual content and developing engaging copy that resonates with audiences. I am passionate about leveraging my skills in new opportunities that allow me to grow and contribute meaningfully.

Experience

Work history, roles, and key accomplishments

Current

Volunteer Copywriter and Community Manager

Current

RADIM

Apr 2025 - Present (3 months)

Created visual content using Canva, maintaining brand consistency. Developed copy for social media, planned and scheduled content calendars.

Canva Copywriting Community Management Content Creation Social Media Strategy

Current

E-commerce Sales and Customer Service Specialist

Current

Blosst

Feb 2022 - Present (3 years 5 months)

Delivered personalized assistance to customers through email, chat, and social media platforms. Resolved complaints and inquiries regarding products, shipments, and payment issues. Used Monday CRM and WhatsApp Business to organize client interactions and follow ups.

Customer Service CRM Social Media Management

Proofreader (Books and Texts in Spanish)

Freelance

Jan 2022 - Present (3 years 6 months)

Performed orthographic and stylistic proofreading for independent publishers. Edited structure, tone, and rhythm to improve clarity and audience impact. Adapted to editorial guidelines and specific client requirements.

Proofreading Editing Spanish Language Editorial Guidelines

Administrative Assistant

Matafuegos Mathil

May 2020 - Present (5 years 2 months)

Prepared and sent quotes, invoices, and purchase orders. Monitored claims, payment due dates, and delivery deadlines. Maintained customer and supplier databases and handled communications.

Administrative Support Invoicing Data Management Customer Communications

Executive Assistant

Efron, Melnitzky, Segal & Asoc. Law Firm

Mar 2019 - Present (6 years 4 months)

Used CRM to track official documents, manage client interactions, and ensure clear communication. Assisted with day-to-day operations, handled personal and professional logistics. Scheduled meetings and managed appointments.

CRM Document Management Client Relations Scheduling Administrative Assistance