Open to opportunities

Patti Guerra

@pattiguerra

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Customer-focused supervisor skilled in creating positive experiences for clients and teammates.

United States

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What I'm looking for

I’m looking for a customer-focused role where I can combine leadership, accurate documentation, and compliance-minded execution. I want a fast-paced team that values clear communication, problem-solving, and consistent service quality.

I lead high-volume, customer-facing teams with a focus on guest experience and smooth operations. I’m recognized with three consecutive “Leader of the Pack” awards for customer service excellence.

As a Payroll Administrator, I managed deadline-driven, detail-sensitive payroll processing and review financial and timekeeping records for accuracy. I ensured compliance with company policies while maintaining confidentiality for employee data and resolving inquiries and discrepancies professionally.

I’m also a Licensed Real Estate Agent, supporting residential transactions by guiding clients through contracts and documentation. My license status is current but inactive.

Earlier roles strengthened my operational and people skills, from assistant management support to fast, accurate service in high-volume POS environments. Across every position, I bring strong attention to detail, clear communication, and problem-solving that keeps processes accurate and clients confident.

Experience

Work history, roles, and key accomplishments

Current

Club Level Supervisor

Current

Delaware North

Sep 2021 - Present (4 years 7 months)

Led and supported teams in high-volume, customer-facing operations by resolving escalations and delivering exceptional guest experiences. Coordinated staffing and operations during peak events and earned three consecutive “Leader of the Pack” awards for customer service excellence.

Hospitality Leadership Staffing Team Collaboration VIP Service

Payroll Administrator

Davis Mail Service

Apr 2024 - Feb 2026 (1 year 10 months)

Managed high-volume, detail-sensitive payroll processing in a deadline-driven environment while reviewing timekeeping and financial records for accuracy and compliance. Resolved employee inquiries and discrepancies with professionalism and maintained confidential employee data.

Payroll Processing Timekeeping Records Review Compliance Administrative Documentation Customer Service

Waitress/Bartender

Navy Personnel Command (MWR)

Jan 2022 - Nov 2024 (2 years 10 months)

Delivered fast, accurate food and beverage service in high-volume environments while maintaining professionalism and building rapport with guests. Handled POS transactions accurately and managed multiple priorities with composure.

Bartending Multitasking Customer Service Time Management

Licensed Real Estate Agent

RE/MAX Connects

Aug 2022 - Apr 2024 (1 year 8 months)

Supported residential real estate transactions by guiding clients through contracts and documentation while maintaining responsive, high-touch communication. Coordinated timelines and ensured compliance with Florida real estate regulations and brokerage standards.

Real Estate Transactions Client Communication Compliance (Florida Real Estate)Record keeping Customer Relationship Management Sensitive Financial Handling

Assistant Manager

South Lane School District

Sep 2017 - Aug 2020 (2 years 11 months)

Supported daily operations and ensured adherence to district policies and procedures. Assisted with scheduling, coordination, and team support to maintain smooth operations.

Operations Support Policy Compliance Scheduling Team Coordination Administrative Support Process Adherence Customer Service