patsi sparks
@patsisparks
I resolve remote IT issues across Windows, Microsoft 365, software, and hardware systems.
South AfricaWhat I'm looking for
I've provided remote IT and PC support for Genashtim and Limitless Technology, resolving computer issues, supporting Microsoft Office 365 users, and troubleshooting Windows 10 and 11.
At Zhauns Student Accommodation, I repaired software glitches, installed and upgraded software, ran virus scans, resolved errors, and supported hardware and software troubleshooting across multiple properties.
With over five years in IT, I bring customer support, data capturing, information security knowledge, and a commitment to improving user satisfaction while continuing to grow in cybersecurity.
Experience
Work history, roles, and key accomplishments
Microsoft Expert and Ambassador
Limitless Technology Ltd
Dec 2021 - Present (4 years 9 months)
Provided remote Microsoft Office 365 chat support, including Windows 10/11 support and troubleshooting, software updating and upgrading issues, and Microsoft Office 365 chat support.
Remote IT / PC Technician
Genashtim
Sep 2019 - Dec 2019 (3 months)
Provided remote IT support to multiple companies, including repairing client computer issues, installing software, performing system scans and checkups, troubleshooting, and creating company PDF manuals.
Software Technician
Zhauns Student Accommodation
Jan 2017 - Dec 2017 (11 months)
Repaired software glitches, installed/updated/upgraded software, performed virus scans and error repairs, and troubleshot hardware and software for a company providing real estate and student accommodations.
Education
Degrees, certifications, and relevant coursework
University of Cape Town
Certificate, Cybersecurity
2019 - 2019
Grade: 72%
Completed a short course in Fundamentals of Cybersecurity, covering cybersecurity management, risk assessment, and security architecture.
Boston Business College and City Campus
Information Technology
2017 - 2018
Studied computer hardware, software installation and upgrading, and software troubleshooting.
Stellenbosch University
Certificate, Music
2010 - 2012
Earned a three-year certificate in Music Studies and Composing.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
Skills
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