At Evoltis, I coordinated operational and administrative management, including payroll updates, attendance records, and personnel files. I also planned schedules and organized daily work.
I implemented process improvements that optimized response times and monitored service indicators, including CSAT/SSAT, and customer service quality standards.
Earlier at Evoltis, I supervised administrative and operational work, implemented internal recording and control systems, and monitored daily deliverables. I also worked as a Quality and Processes Analyst, auditing processes and preparing procedure guides and performance reports.
My experience also includes operational leadership for Hospital Privado and Hospital Raúl Ferreyra. I have worked with billing, payment control, service tracking, document organization, and patient and customer support, with a commitment to confidentiality when handling sensitive information.
