At Konecranes and Demag Pvt. Ltd., I administered Microsoft 365 and identity operations for a global workforce, supporting Entra ID, Conditional Access, Exchange Online, and Intune.
I reduced a user-provisioning process from approximately 30 minutes to 2 minutes using PowerShell-based bulk identity administration. I also created 38 knowledge-base articles and trained 5 new IT team members.
At Austria Technologie & Systemtechnik (AT&S), I provided L2 identity support and traced synchronization issues across connector space, Metaverse, and Entra ID, resolving issues including attribute flow and duplicate proxy addresses.
Earlier, as a Desktop Support Engineer at Mercedes-Benz India Pvt. Ltd., I supported enterprise incidents and Windows 10 migration activities across 200+ endpoint devices.
