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Panagiotis KyrouPK
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Panagiotis Kyrou

@panagiotiskyrou

Service designer at PKyrou BV / ESPR Method, mapping investment-service journeys for Wattify & Youki into service and UX recommendations.

Netherlands
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At PKyrou BV / ESPR Method, I advise organisations and startups on service design, product strategy and digital transformation. For Wattify & Youki, I mapped the investment-service ecosystem and translated current- and future-state journeys into service and UX recommendations.

At The Startup Buddy, I led the redesign toward a configurable Accelerator-as-a-Service. I designed platform UX and a reusable design system, then defined product capabilities and phased release roadmaps using user and client feedback.

I founded InfinitiesCore, a gamified psychometric self-development platform combining behavioural psychology, game design and digital storytelling. I designed its motivation-led assessment and product experience and managed a multidisciplinary team.

At Europeana Foundation, I progressed through UX, customer experience and principal service design roles. I mapped service dependencies, developed concepts for Metis data-ingestion workflows, and co-authored the Europeana Impact Playbook and Europeana Content Strategy.

Experience

Work history, roles, and key accomplishments

TB

Interim Chief Product Officer (CPO) / Product & Service Design Lead

The Startup Buddy

May 2022 - May 2023 (1 year)

Led the redesign from a conventional startup accelerator toward a configurable Accelerator-as-a-Service, connecting enterprise and university programmes with founder, mentor, investor and partner experiences. Designed platform UX and a reusable design system for onboarding, progress tracking, goals, step-based tasks, rewards, personalised guidance, community, events and support.

IF

Strategic Design Consultant

Independent / Freelance

Mar 2013 - Jan 2020 (6 years 10 months)

Delivered UX, product, service-design and strategy work across retail, aviation, games, digital marketing, healthcare and tourism. Selected work included Broughton Ales, doo.gr, BP Air with ITMundi, startup advisory and game-design consulting.

EF

Principal Service Designer

Europeana Foundation

Jan 2018 - Dec 2019 (1 year 11 months)

Progressed through three design roles spanning UX/CX, service design, product strategy, research and organisation-wide strategic design across public services, partner experiences and internal tools. Mapped the service ecosystem connecting museums, libraries and archives, data aggregators, account/collection managers, ingestion teams and Europeana.eu, Europeana Pro and Metis.

EF

Customer Experience Designer

Europeana Foundation

Jan 2016 - Dec 2018 (2 years 11 months)

Progressed through three design roles spanning UX/CX, service design, product strategy, research and organisation-wide strategic design across public services, partner experiences and internal tools. Mapped the service ecosystem connecting museums, libraries and archives, data aggregators, account/collection managers, ingestion teams and Europeana.eu, Europeana Pro and Metis.

EF

UX Designer

Europeana Foundation

Jul 2015 - Dec 2016 (1 year 5 months)

Progressed through three design roles spanning UX/CX, service design, product strategy, research and organisation-wide strategic design across public services, partner experiences and internal tools. Mapped the service ecosystem connecting museums, libraries and archives, data aggregators, account/collection managers, ingestion teams and Europeana.eu, Europeana Pro and Metis.

MB

Product Owner / UX Designer

MiWi BV

Jul 2014 - Dec 2014 (5 months)

Owned product development and UX for an interest-based social-media startup, translating business goals and user needs into product priorities and design decisions.

GM

Graduate UX Consultant

Green Orange Digital Marketing

Sep 2012 - Feb 2013 (5 months)

Introduced UX methods into the agency design process using the FOOTBALLMEISTER redesign as the primary test case; parts of the approach were subsequently adopted internally.

DC

Junior Game Designer

Digital Chocolate

Jan 2011 - Feb 2011 (1 month)

Promoted after four months and worked on Millionaire City, contributing to game design and live operations during the period in which the title reached 12.7M monthly active users (December 2010).

DC

Social Game Design Intern

Digital Chocolate

Sep 2010 - Feb 2011 (5 months)

Promoted after four months and worked on Millionaire City, contributing to game design and live operations during the period in which the title reached 12.7M monthly active users (December 2010).

Education

Degrees, certifications, and relevant coursework

SS

Saxion University of Applied Sciences

Bachelor's degree, Art and Technology

2008 - 2012

Bachelor's degree in Art and Technology with a focus on Human-Computer Interaction.

Tech stack

Software and tools used professionally

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