Pamela Dillon

Conducted monitoring and auditing of assigned associates to ensure compliance with Everise and client quality requirements. Collaborated with supervisors and management to help associates meet quality standards and facilitated calibration sessions.

Handled patient calls to assist with primary care appointment scheduling and connected members to nurses or specialized doctors. Verified medication eligibility with insurance and supported prescription refills with pharmacies and members.

Conducted monitoring and auditing of assigned associates in line with Everise and client requirements. Partnered with supervisors and management to ensure quality standards were met and facilitated calibration sessions.

Managed high-volume member calls by assessing needs, providing education, and resolving issues in a one-call workflow. Assisted with appointment setting, transportation coordination, pharmacy inquiries, and supported team training and process guidance.

Developed customer partnerships to support long-term retention and growth of sales, margin, and membership program sales. Managed pipeline opportunities and handled pricing negotiations and on-the-spot pricing decisions.

Consulted with clients to identify advertising requirements and optimize accounts to improve ROI. Managed campaign administration and scheduling, advised clients on tools/features to meet marketing goals, and maintained frequent client communication throughout campaigns.

Trained and field-coached advisors on alternative energy programs, presentation delivery, and closing skills. Assisted with interviewing and hiring, supported advisor performance reviews, and enrolled and verified customers for energy programs.

Performed commercial prospecting and cold calling and provided security consultations for homes and businesses. Developed pricing proposals and coordinated installations by scheduling and attending to ensure customer requirements were met.

Monitored alarms and dispatched authorities while handling service requests and coordinating technician dispatch as needed. Completed programming and data entry and provided customer service and technical assistance.