At Axion Ray, I designed KPI frameworks for 170+ Data Operations employees, supporting standardized performance measurement and executive reporting. I also manage performance reporting for a 50-member team, sharing insights with leadership for workforce planning and performance reviews.
I developed AI-assisted onboarding documentation, training content, and knowledge repositories. I track onboarding milestones, identify process gaps, and implement improvements to support new hire productivity.
At Adda247, I coordinated business initiatives across teams and managed customer engagement programs across email, SMS, and WhatsApp. I also created onboarding documentation and self-service learning resources for new employees.
Earlier, I managed customer interactions and viewing schedules as a Showing Specialist at Better.com, and managed a portfolio of 100+ partner accounts at OYO Hotels & Rooms, monitoring operational KPIs and supporting process improvements.
