At Scotiabank, I support Global Value Payments and low-value payment modernization, turning business and technical discussions into requirements, user stories, and acceptance criteria. I map current and future payment processes and help stakeholders align on changes before development begins.
Earlier, at Nordia Canada, I analyzed service issues and workflows, recommended process improvements, and created documentation and training materials. My earlier quality assurance work at Coforge (NIIT Technologies) and other organizations included functional and regression testing, defect tracking, and user acceptance testing.
