Looking for a job

Oyindamola Malomo

@oyindamolamalomo

Message

I resolve customer complaints and improve service using data-driven insights.

Nigeria

Message

What I'm looking for

I'm looking for a customer experience or support role where I can resolve complex issues, use complaint data to improve processes, collaborate with stakeholders, and deliver better customer outcomes.

At Keystone Bank, I manage and resolve 30+ customer complaints within internal SLAs and regulatory requirements, coordinating investigations, resolutions, and proactive customer communication.

I build Power BI dashboards and SQL-driven reports that surface complaint trends, categories, and resolution timelines for management review. I also use root cause analysis to recommend process and control improvements.

Previously at iSON Xperiences, I supported customers using mobile and digital services, resolving enquiries, technical issues, and escalations from reporting through documentation and follow-up.

My background also includes administrative and customer support at Folbiod Computers, where I coordinated records, scheduling, correspondence, inventory tracking, and day-to-day operations.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Officer – Complaints Management & Insights

Current

Keystone Bank Ltd

Jan 2023 - Present (3 years 8 months)

Manage and resolve 30+ customer complaints within SLAs and regulatory requirements, conducting root cause analysis and collaborating with stakeholders to improve processes. Develop Power BI dashboards and SQL-driven reports to monitor complaint trends and provide actionable insights.