Oscar Dean
@oscardean
I lead customer service, operations and administration in regulated retail and youth sports environments.
United KingdomWhat I'm looking for
I've managed shop operations at Ladbrokes, handling opening and closing, cash reconciliation, security checks, customer complaints and compliance procedures in a regulated environment.
At Challenger Sports, I directed football camps across Washington and Alaska, coordinating coaches, parents, schedules, registers and safeguarding issues across changing locations. I was recognised in the company’s Team of the Week three times.
I've also led teams at Co-op and coached youth and adult football, combining clear communication, dependable administration and calm problem-solving. I'm relocating to Southampton and available immediately for office-based administration, customer service, operations or coordinator work.
Experience
Work history, roles, and key accomplishments
Camp Director & Football Coach
Challenger Sports
Jun 2026 - Aug 2026 (2 months)
Directed assigned football camps, supervising coaches and ensuring safe, organised delivery. Managed registers, schedules, and parent communications, and resolved safeguarding and behavioural incidents.
Customer Service Manager
Ladbrokes
May 2025 - May 2026 (1 year)
Managed shop operations, including opening/closing, security, and cash reconciliation. Handled complaints and applied compliance procedures in a regulated environment.
Sports Coach
Active8 Minds
Jun 2024 - Sep 2024 (3 months)
Delivered sports programmes for children, managing groups safely and adapting activities to different ages and abilities.
Team Coach
Titans
Nov 2023 - Jul 2024 (8 months)
Coached an under-7 team and development squads, planning sessions and building relationships with players and parents. Supported individual development in a competitive grassroots environment.
Customer Team Member / Team Leader
Co-op
Dec 2021 - Dec 2023 (2 years)
Promoted to Team Leader, supervising staff and managing store operations including cash handling, stock, and customer service.
Volunteer Second Team Manager
Actonians AFC
Managed the men's second team, coordinating adult players and communicating with club stakeholders.
Education
Degrees, certifications, and relevant coursework
UCFB, Wembley
BA (Hons), Football Coaching and Management
2023 -
Pursuing a BA (Hons) in Football Coaching and Management, with coursework including presentations, research, match and video analysis, written assignments, and group projects.
Godalming Sixth Form College
BTEC National Extended Diploma, Sport Development, Coaching and Fitness
2020 - 2022
Grade: Triple Distinction
Completed a BTEC National Extended Diploma in Sport Development, Coaching and Fitness, achieving a Triple Distinction.
Oaklands Catholic School
GCSE, General
2015 - 2020
Completed 9 GCSEs including Mathematics, English Language, English Literature, and Combined Science.
UEFA
UEFA C Licence, Football Coaching
Holds a UEFA C Licence.
The Football Association
FA Level 1 in Talent Identification, Talent Identification
Holds an FA Level 1 in Talent Identification.
The Football Association
FA Introduction to Football Coaching, Football Coaching
Holds an FA Introduction to Football Coaching qualification.
1st4Sport
1st4Sport Level 2 Coaching Qualification, Coaching
Holds a Level 2 Coaching Qualification.
The Football Association
FA Football Referee Qualification, Football Refereeing
Holds an FA Football Referee Qualification.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Job categories
Skills
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