Mical Adul

Identified and documented business rules and use cases based on requirements analysis. Used business intelligence software and reports to analyze trends and extract actionable insights from complex data sets.

Provided IT support by resolving issues, analyzing information, and recommending solutions to improve customer satisfaction. Produced written reports and documentation to support organizational operations and efficiency.

Performed system analysis, documentation, testing, implementation, and user support for platform transitions. Planned and maintained computer systems and organized operating procedures to strengthen controls.

Developed patches and fixes for application bugs and trained internal and off-site users to improve maintenance and recurring-issue resolution. Monitored and resolved client/server and storage issues, created nightly database backups, and implemented internet and intranet applications.

Completed a Graduate Diploma in Computing and professional development across distributed systems, operating systems II, computer security, digital communications, databases, software engineering & design, human-computer interface, computer graphics, and artificial intelligence.

Studied computer programming, systems analysis & design, computer systems architecture, quantitative methods, computer organization & applications, network & databases, software engineering, and information systems analysis & design topics, including project work.

Attained grades in Mathematics, Computer Programming, Computer Technology, Data Processing, Computer Applications, Quantitative Techniques, and Project.

Studied English Literature, Kiswahili, Geography, and General Paper.

Attained grades in English language, literature in English, Christian Religious Education, Geography, Lugha ya Kiswahili, Mathematics, Biology, and Physical Science.