Looking for a job

Onkar Gurav

@onkargurav

Message

Ex- Senior SWAT Associate (Customer Success) Data Analysis & Process Optimization @ Amazon.

India

Message

What I'm looking for

Seeking a challenging role that leverages my analytical skills to drive business growth and improve operational efficiency, with opportunities for professional development and growth.

"Success in business is like a three-legged stool: knowledge, work ethic, and teamwork." – Warren Buffett

As a Senior SWAT Associate (Customer Success) at Amazon with 6+ years of experience, I specialize in data-driven decision-making, execution, and collaboration to deliver measurable results.

🔹 Data Analyst Skills: SQL, Excel, Power BI, AI tools (Office 365 Copilot, Gamma.app, Canva)
🔹 Impact: Identified systemic issues reducing escalations by 28%, automated systems improving efficiency by 20%
🔹 Education: PG Cert. in Business Analytics (Univ. of Minnesota), pursuing AI & Data Analytics Mastery (Be10x)

I believe "Planning without action is futile; action without planning is fatal." – Harold Kerzner

Outside work, I enjoy family time, music, and cooking—because creativity fuels analytics.

Let’s connect and turn data into action!

Experience

Work history, roles, and key accomplishments

CS SWAT Associate (Data Analysis)

Amazon

Oct 2018 - Dec 2024 (6 years 2 months)

Data-driven problem solver with 6+ yrs at Amazon. Used SQL, Power BI & AI to cut escalations 28%, boost delivery efficiency 20%, and reduce costs 17%. Automated tracking, optimized warehouses (12% gap reduction), and grew seller network 25%. Cross-functional leader bridging IT/Ops with data-driven solutions.

MS Excel Process Mapping Power BI MySQL Tableau Problem Solving