At Riverside Insights, I own the enterprise architecture vision and GenAI strategy, including a shared platform that gives product teams governed access to AI capabilities. I designed RAG architecture for knowledge assistants, with answers traceable to source content.
I’ve established Responsible AI governance and an enterprise review process covering model risk, fairness, safety, and student data privacy. I also chair the Architecture Review Board and advise executives on turning AI and platform strategy into funded roadmaps.
Earlier, at CVS Health / Digital Pharmacy, I architected an AI-enabled chatbot that increased satisfaction by 50% and reduced support-center call volume by 30%. Across my work, I’ve shaped architecture and technology initiatives in education, healthcare, insurance, telecommunications, and distribution.
