Open to opportunities

omnia nabil

@omnianabil

Message

I improve customer experience through quality monitoring, feedback, and process optimization.

Egypt

Message

What I'm looking for

I'm looking for a quality-focused role where I can improve processes, evaluate customer interactions, provide actionable feedback, and help teams build consistent customer trust through continuous improvement.

At Raya CX, I monitored and evaluated customer interactions to maintain service excellence and compliance with company standards.

I identify improvement opportunities, provide constructive feedback, and collaborate with cross-functional teams to strengthen customer experiences. I also support process optimization and training initiatives that uphold consistent quality across operations.

My experience also includes administrative support at Smart Help GmbH and customer service and cosmetics marketing at Merty Pharma Co.

Experience

Work history, roles, and key accomplishments

Quality Analyst

Raya CX

Apr 2025 - Jan 2026 (9 months)

As a Quality Assurance Specialist at Raya, I was responsible for monitoring and evaluating customer interactions to ensure service excellence and compliance with company standards. My role involved identifying areas for improvement, providing constructive feedback to enhance performance, and collaborating with cross-functional teams to maintain high-quality customer experiences. I contributed to p

Quality Control Quality Assurance Quality Operations Quality inspection