Omika Singh Bhadoriya User

Owns requirement analysis for CRM/ERP product lines, converting client and stakeholder input into BRDs, module specs, and workflow documentation. Manages delivery timelines across multiple CRM modules, coordinates testing, issue tracking, and deployment, and partners with leadership on prioritization decisions.

Coordinated end-to-end with clients across website, mobile application, CRM/ERP, and customer-module projects, along with digital marketing engagements. Managed stakeholder communication, maintained project documentation, tracked deliverables, and owned issue tracking and escalation coordination.

Coordinated with technical and operations teams to resolve system, payment, and process-related issues. Escalated and tracked bugs through to resolution, maintained structured documentation, and followed up on open issues to ensure closure.

Handled customer concern support, resolving queries end-to-end and closing tickets via CRM within defined turnaround times. Coordinated cross-team resolution of system and process issues and tracked escalation timelines.

Worked directly with client BlueStar, validating and testing product builds against requirements at each development stage. Managed validation and testing documentation, coordinated between engineering and production teams, and collaborated cross-team to troubleshoot technical issues.

Pursued a Bachelor of Technology in Computer Science, completing in 2025.

Completed a Diploma in Computer Science in 2022.