Open to opportunities

Omar Suarez

@omarsuarez

Message

I troubleshoot POS, network, and user-support issues in bilingual English and Spanish environments.

United States

Message

What I'm looking for

I’m seeking a remote Tier 1 Help Desk or Technical Support role where I can troubleshoot hardware, software, networking, and account issues while supporting users in English and Spanish.

I install, configure, and troubleshoot POS systems and network hardware for UNOpos business clients, including cabling, IP addressing, and connectivity testing.

I independently manage service tickets in Hesk, document resolutions under time-sensitive SLAs, and coordinate with third-party installers. I also completed a full network installation for a multi-site client.

I’ve supported bilingual English and Spanish customers remotely, helped with a CRM migration from QQ Catalyst to Applied Epic, and built an Active Directory lab in Azure with GPOs, RBAC, and core help desk account operations.

Experience

Work history, roles, and key accomplishments

Current

Field Technician

Current

UNOpos

Aug 2026 - Present (1 month)

Installed, configured, and troubleshot POS systems and network hardware on-site for business clients, including cabling, IP addressing, and connectivity testing. Managed service tickets independently through Hesk, documenting issues and resolutions under time-sensitive service level expectations.

POS systems Network Hardware IP Addresses Connectivity Testing HESK