Looking for a job

Omar Elakaby

@omarelakaby

Message

I manage accurate financial records and deliver bilingual Korean customer support.

Egypt

Message

What I'm looking for

I'm looking for a role where I can apply my accounting, customer support, and Korean-language communication experience while contributing to accurate operations and strong client service.

I'm currently managing financial records at EDEN, preparing financial reports, reconciling accounts, and supporting budgeting, forecasting, audits, and tax preparation.

Previously at Concentrix, I provided product support by resolving customer requirements, documenting account information, maintaining product knowledge, and improving customer satisfaction against KPIs.

I also supported the Korea Men's Handball National Team during the 2021 World Championship in Egypt as a team manager and Korean language interpreter.

My earlier accounting work at Civar Metals included cash and bank transactions, journal entries, expense and sales analysis, and monthly payroll. I work fluently in Arabic, Korean, and English.

Experience

Work history, roles, and key accomplishments

Customer Service Agent-Product Support

Concentrix

Jan 2022 - May 2024 (2 years 4 months)

Delivered customer service meeting KPIs, resolved inquiries, built rapport, maintained product knowledge, and tracked interactions in call tracking database.

Customer Service Product Support KPI Management Call Tracking Communication Skills Problem Solving

Korean Language Interpreter and Manager

27 Men's World Handball Championship 2021

Jan 2021 - Jan 2021 (0 months)

Supported and managed the Korea Men's Handball National team as team manager and Korean language interpreter during the 2021 World Championship in Egypt.

Korean Language Interpretation Team Management Event Coordination

Accountant

Civar Metals

Oct 2019 - Oct 2020 (1 year)

Prepared cash box and bank transactions, journal entries, monthly expenses analysis, sales analysis, and monthly payroll sheet.

Accounting Journal Entries General Ledger Accountant Expense Analysis Sales Analysis Payroll

Assistant and Korean Language Interpreter

Yalla Vina Korean Guest House

Aug 2017 - Dec 2018 (1 year 4 months)

Dealt with clients and accompanied them, and completed guest house procedures requiring translation between the Korean owner and official authorities.

Korean Language Interpretation Customer Service Translation

Customer Service Intern

Misr Iran Development Bank (MIDB)

Jun 2017 - Aug 2017 (2 months)

Completed summer training in customer service.

Accountant Intern

Qatar National Bank (QNB)

Jun 2016 - Aug 2016 (2 months)

Completed summer training in accounting.

Accountant

Eden

Dec 2024 - Present (1 year 10 months)

Managed financial records, prepared financial reports, assisted with budgeting and forecasting, processed invoices, reconciled bank statements, coordinated with auditors, and assisted in tax preparation.

Financial Reporting Budgeting Forecasting Accounts Payable Accounts Receivable Bank Reconciliation Tax Preparation Audit