Open to opportunities

Oluwakemi Onalaja

@oluwakemionalaja

Message

Proactive virtual assistant delivering efficient admin and client support.

Nigeria

Message

What I'm looking for

I seek a remote or hybrid role providing administrative and client support where I can streamline workflows, manage communications, and contribute to customer satisfaction and operational efficiency.

I am a proactive Virtual Assistant and Administrative Assistant with over two years of hands-on experience supporting fast-paced operations. I consistently deliver accurate calendar and email management, data entry, document preparation, and customer support—achieving a 98% on-time task completion rate and improving customer satisfaction by 20%.

My background includes managing team calendars with 100% scheduling accuracy, maintaining a 95% response rate for urgent emails, resolving 90% of client inquiries on first contact, and increasing social media engagement through content scheduling. I use tools like Microsoft Word, Excel, Zendesk, Trello, HubSpot, Canva, Zoho CRM, Asana, Notion and Google Calendar to streamline workflows and support HR, operations, and project coordination.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Sparklyn Hotel

Nov 2023 - Present (2 years 2 months)

Managed team calendars and scheduled 50+ meetings monthly with 100% accuracy, maintained a 95% email response rate within 24 hours, and supported HR/operations documentation to meet 98% of project deadlines.

Calendar Management Data Entry document preparation Customer Support Scheduling Microsoft Excel Microsoft Word Microsoft Teams

Virtual Assistant

Mr Nsirim Victor / Sapphire

Feb 2023 - Oct 2023 (8 months)

Managed daily emails, appointments and file organization, resolved 90% of client inquiries on first contact, and scheduled social media content to increase engagement by 15% over three months.