At SheSem Guest House, I directed daily operations, guest relations, front-desk services, and facility maintenance. I improved client satisfaction by streamlining service delivery and promptly resolving guest inquiries.
I also managed administrative and financial records, inventory tracking, and budget allocation, while maintaining health, safety, and hygiene protocols across the facilities.
My training in web design covered HTML, CSS, JavaScript, and graphic design tools. At Grace Nursing Care Centre, I supported residents with daily care and mobility assistance, applying patient-focused care principles to customer empathy and service quality.
