Open to opportunities

Olumekor Benedict Oshione

@olumekorbenedictoshi

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Analytical Mechanical Engineer turning technical issues into clear CRM-ready support solutions.

Nigeria

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What I'm looking for

I’m looking to leverage my technical expertise and communication skills in a dedicated CRM or support specialist role—where I can solve issues clearly, manage expectations confidently, and keep customers satisfied through fast, reliable service.

I’m a highly analytical Mechanical Engineering graduate with a strong client-facing background in technical support. I translate complex technical issues into clear, actionable solutions, consistently managing client expectations and resolving high-pressure concerns while maintaining a 90% satisfaction rate.

In my current role, I execute preventive, predictive, and corrective maintenance on light vehicles, diagnosing and repairing complex issues while communicating repair timelines and costs. I also support service delivery through CRM and customer support work—built loyal client relationships through proactive follow-ups, handled safety/repair-cost concerns professionally, and streamlined workflows using tools like HubSpot, Salesforce, Zendesk, Trello, and Slack.

Experience

Work history, roles, and key accomplishments

Automotive Technician (Freelance)

Freelance

Jan 2024 - Jan 2025 (1 year)

Provided client-facing automotive support and advisory, resolving sensitive vehicle-safety and repair-cost concerns while maintaining ~90% customer satisfaction. Managed bookings and follow-ups using CRM tools and advised preventive maintenance to reduce future breakdowns and extra costs.

Customer Support CRM Salesforce Zendesk Appointment Scheduling Client Relationship Management Conflict Resolution Active Listening

Mechanical Engineering Intern

I2E Autocare

Jan 2022 - Jan 2023 (1 year)

Performed routine maintenance tasks including oil changes, fluid checks, and replacing filters, lights, and wipers (up to 20 cars/month). Assisted with diagnosis of suspension, air-conditioning, engine, and power-train faults (up to 5 cars/day) and documented repairs/inspections with 97% accuracy.

Suspension Fault Diagnosis Air Conditioning Diagnostics Oil Check Repair Documentation

Education

Degrees, certifications, and relevant coursework

Nigeria Maritime University

Bachelor of Engineering, Mechanical Engineering

2019 - 2023

Earned a Bachelor of Engineering in Mechanical Engineering at Nigeria Maritime University (2019–2023). Completed engine, transmission, and chassis diagnosis and maintained service documentation with high accuracy.