Olufunmilola User
@olufunmilolauser
Detail-oriented sales operations professional with 5+ years of experience.
NigeriaWhat I'm looking for
I am a detail-oriented and customer-focused professional with over 5 years of experience in sales operations, customer relationship management, and order processing. My expertise lies in utilizing CRM systems to manage customer data, support sales teams, and streamline workflows. Currently, I am seeking a Sales Administrator role where I can leverage my skills in sales support, reporting, and administration to drive operational efficiency and enhance customer satisfaction in a dynamic organization.
In my most recent position as a Showroom Manager at Haier Thermocool, I led a team of 13 employees, ensuring seamless sales processes and superior customer service. I achieved a 98% order accuracy rate and contributed to a 10% increase in sales performance within six months through insightful reporting and effective management of customer accounts. My ability to coordinate staff training and prepare impactful presentations has further enhanced our operational efficiency.
Additionally, my experience as a Freelance Data Analyst has equipped me with strong analytical skills, allowing me to generate insights that improve customer targeting strategies. I am passionate about fostering positive customer relationships and am committed to continuous professional development to stay ahead in the ever-evolving sales landscape.
Experience
Work history, roles, and key accomplishments
Showroom Manager
Haier Thermocool Showroom
Dec 2022 - Present (2 years 8 months)
Led a team of 13 employees in managing daily showroom operations, ensuring seamless sales processes and superior customer service. Generated daily, weekly, and monthly sales reports, providing management with insights that contributed to a 10% increase in sales performance within 6 months.
PRO 2
GIZ-SEDIN Alimosho LED FORA
Nov 2021 - Present (3 years 9 months)
Coordinated meetings and supported program activities aimed at empowering youth and women in Alimosho. Managed social media publicity, enhancing the organization's visibility and engagement.
Account/Client Service Officer/Graphic Designer & Video Editor
Danib Innovative Studios
Jul 2018 - Present (7 years 1 month)
Managed customer relationships for 47 clients, handling account setup, data entry, and customer service inquiries. Leveraged CRM tools to manage customer data and interactions, resulting in a 24% improvement in customer retention.
Data Analyst
Freelance
Jan 2017 - Present (8 years 7 months)
Analyzed sales and customer data to generate insights for small businesses, improving their customer targeting strategies by 11%. Prepared detailed sales reports using Microsoft Excel, tracking performance and offering data-driven recommendations for process improvements.
Education
Degrees, certifications, and relevant coursework
Lagos City Polytechnic
Higher National Diploma, Accounting
2010 - 2014
Obtained a Higher National Diploma in Accounting. This program provided a comprehensive understanding of accounting principles and practices.
Lagos City Polytechnic
National Diploma, Accounting
2007 - 2010
Completed a National Diploma in Accounting, focusing on foundational accounting concepts and financial record-keeping.
Alpha Computer Institute
Diploma, Computer Studies
2006 - 2007
Earned a Diploma in Computer Studies, gaining essential computer literacy and software application skills.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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