Olivia Daniela Malai

Manage and maintain accurate material master data in SAP, processing creation/changes, validating data quality, and driving process improvements to support purchasing, inventory and production.

Managed digital marketing campaigns, created content and funnels, and operated e-commerce and email automation tools to drive affiliate sales and product delivery.

Provided customer support via chat/phone/email, maintained case management accuracy against SLAs, authored knowledge-base articles, and identified case trends to improve customer experience.

Supported pre-sales solutioning, costing and documentation for mobile network offers including RAN installation and commissioning, coordinated cross-functional teams and maintained service catalogs.

Delivered photo editing and visual content services using Adobe Creative Suite, managed client projects on freelance platforms and contributed stock photography portfolios.

Performed financial data entry, reconciliations, invoicing and report generation to support accounting operations and audit preparation.

Ongoing studies in Psychology at the Faculty of Psychology, focusing on foundational and applied psychological concepts.

Completed an English-language Computer Science engineering program covering software, algorithms, and systems development.

Completed the Baccalaureate in a mathematics-informatics real theoretical profile with intensive English instruction.