Oliver Shoulson

• Lead team of North American Agent Designers & Engineers
• Design custom AI voice-assistants for enterprise customer service using GenAI and Classical NLP Approaches
• Program dialogue flows, code generation, and tooling using Python
• Constantly update and refine conversation design in order to improve VUX, meet key performance metrics, and modernize agentic workflows
• Conduct UX experiments to

Designed and refined dialogue flows for AI voice-assistants, focusing on VUI design and prompt engineering to enhance user experience.

Designed and implemented conversational AI solutions, applying linguistics and UX research to improve dialogue systems.

• Managed NIH-funded longitudinal study of child-directed speech, trained and managed team of 5 undergraduate and grad-student transcriptionists
• Transcribed 400+ hours of footage in CHAT format for CHILDES database
• Designed and executed online eyetracking experiment via MIT Lookit platform

𝘼𝙪𝙩𝙝𝙤𝙧 𝙤𝙛 𝙊𝙧𝙞𝙜𝙞𝙣𝙖𝙡 𝙍𝙚𝙨𝙚𝙖𝙧𝙘𝙝
• Pitched, researched, and delivered three original articles for the Yale Grammatical Diversity Project (YGDP) including the front-page piece On African American Language and Grammatical Diversity in 2020
• Authored two original chapters for the forthcoming Oxford Handbook of Australian Languages (ed. Claire Bowern)

𝙒𝙚𝙗 𝙀𝙙𝙞𝙩𝙤𝙧:
• Typeset and edited over 20 articles on

- Lead guided tours of Yale campus using original and self-researched script.
- Represented the Yale Admissions Office to prospective students on admissions tours; managed the front desk of the Yale Visitor Center (answering phones, interacting with visitors).