olawande opayemi
@olawandeopayemi
I build customer-centric fintech and digital platforms that increase adoption, streamline onboarding, and improve operations.
NigeriaWhat I'm looking for
I've led product delivery at Motobills, building loans, personal banking, business banking, POS, and API-integrated utility-payment capabilities within a financial-services super app.
As Product Manager at Motobills, I defined mobile and web product roadmaps that increased adoption by 70% in three months and reduced customer onboarding time by 60%. At CitiServe, I led Remita POS integration and supported iCapture deployment, enabling more than 500,000 citizen registrations for Oyo State's indigene verification initiative.
My background spans fintech, govtech, utility services, customer operations, and digital transformation. I turn user insights into practical roadmaps, align engineering, design, business, and operational teams, and focus on measurable improvements in customer experience, reliability, and adoption.
Experience
Work history, roles, and key accomplishments
Leading the end-to-end development of loans, personal, and business banking features within our super app, designed to provide seamless access to financial services for individuals and businesses. Focused on enhancing financial inclusion, optimizing user experience, and ensuring security and regulatory compliance. Collaborating with cross-functional teams to build scalable lending solutions, effic
-Defined and executed the product vision and roadmap for mobile and web apps, leading to a 70% increase in product adoption within the first 3 months.
-Drove end-to-end product development that resulted in a 60% reduction in customer onboarding time through improved usability across digital channels.
-Partnered with engineering and UI/UX teams to successfully launch customer-facing mobile and web
-Led the end-to-end integration of the Remita app into POS terminals, resulting in a 65% increase in available payment options across serviced locations.
-Enabled over 500,000 successful citizen registrations in 6 months by overseeing the deployment of iCapture, supporting Oyo State's indigene verification initiative.
-Designed comprehensive user flows and testing protocols that streamlined in-ter
-Reduced CRM-related customer complaints by 40% by improving internal response processes and standardizing service resolutions across departments.
-Increased CRM adoption across regional units by 60% after leading internal tech infrastructure improvements and user training initiatives.
-Oversaw digital transformation of sales and payment systems, collaborating with IT to improve platform availabil
Improved customer retention through behavioural analysis and customer engagement optimisation.
Reduced customer churn by strengthening escalation processes and service issue resolution frameworks.
Partnered with engineering and customer teams to support feature rollouts and customer adoption activities.
-Improved customer retention by 15% through targeted outreach and service personalization using behavioral and engagement analytics.
-Reduced churn rate by 22% by streamlining the escalation process and enabling direct resolution through empowered support teams.
-Collaborated with engineering and marketing to synchronize product messaging and service delivery in line with feature rollouts.
-Introd
Education
Degrees, certifications, and relevant coursework
Covenant University
Bachelor of Engineering, Chemical Engineering
2004 - 2009
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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