olawale stephen
@olawalestephen1
Technical Support Engineer at Upwork managing Microsoft 365 tenants and configuring security policies.
NigeriaWhat I'm looking for
At Upwork, I plan mailbox migrations, manage Microsoft 365 subscriptions and tenants, and troubleshoot mail flow issues. I also configure security policies, including MFA and conditional access.
At TekExperts, I supported Microsoft Office 365 incidents and service requests, achieving 98% service-level agreements. I managed retention and DLP policies, litigation holds, and eDiscovery, and reduced support timelines by 30% through documentation.
At Wema Bank, I investigated POS issues and deployed POS systems to over 3000 locations. My experience also includes IT helpdesk support at Lafarge Wapco Nigeria PLC, Ewekoro.
Experience
Work history, roles, and key accomplishments
Planned migrations for user mailboxes and managed Microsoft 365 subscriptions and tenants. Implemented security policies and identity synchronization.
Technical Support Engineer
TekExperts
Jun 2019 - Oct 2023 (4 years 4 months)
Resolved incidents and service requests for Microsoft Office 365, achieving 98% SLA. Managed cloud security and compliance, and implemented MFA and migrations.
Business Support Analyst
Wema Bank
Apr 2014 - May 2019 (5 years 1 month)
Investigated and diagnosed POS system issues, deployed POS systems to over 3000 locations, and provided first and second-level support.
IT Helpdesk Analyst
Lafarge Wapco Nigeria PLC
May 2010 - Oct 2010 (5 months)
Assisted in setting up hardware and software for new employees, administered user accounts, and provided remote support.
Education
Degrees, certifications, and relevant coursework
Microsoft
Microsoft 365 Security Administration, Security Administration
Microsoft 365 Security Administration certification, completed in 2020.
University of Lagos
Master of Information Technology, Information Technology
Master of Information Technology degree from the University of Lagos, completed in 2017.
ITIL
ITIL Foundation Certificate, Service Management
ITIL Foundation Certificate in Service Management, completed in 2014.
Ajayi Crowther University
Bachelor of Science, Computer Science
Bachelor of Science in Computer Science from Ajayi Crowther University, completed in 2012.
CompTIA
CompTIA A+ Certification, Information Technology
CompTIA A+ Certification, completed in 2012.
Amazon Web Services (AWS)
AWS Certified Solutions Architect - Associate, Cloud Architecture
AWS Certified Solutions Architect - Associate certification.
Microsoft
Azure Administrator Associate, Cloud Administration
Azure Administrator Associate certification.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
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