Olasoji Oluwasetemi

Owns end-to-end compliance for a FinTech card issuance company, including data protection, AML/KYC, and third-party risk. Led NDPC registration, negotiated data processing agreements, and drove PCI DSS SAQ A-EP validation.

Evaluated end-to-end digital banking journeys against quality standards and CBN benchmarks, delivering detailed experience reports. Logged and tracked incidents to resolution within regulatory SLAs and helped develop monitoring frameworks.

Managed high-volume customer interactions for an insurance marketing firm with adherence to scripts and disclosure rules. Raised average transaction value by 20% and departmental sales revenue by 15%.

Handled customer communications across phone, email, WhatsApp, Facebook and Instagram, keeping accurate records in Zoho CRM in line with data governance standards.

Contributed to the estimation team on the Ekiti State Flyover Project (BEME) and maintained procurement records and audit trails with a focus on cost control.

Taught Further Mathematics to senior secondary students and kept transparent financial records as group Treasurer.

In progress certification on PCI DSS v4.0.1 SAQ A-EP Compliance Framework.

Completed the Certificate of National Service for the 2017/2018 service year.

Graduated with a Bachelor of Technology in Quantity Surveying in 2016.