Open to opportunities

Oksana Tielcharova

@oksanatielcharova

I streamline sales administration, billing, CRM processes, and international logistics while supporting customers and account managers.

Belgium

Message

At Virto Solar BV, I manage sales administration, customer subscriptions, CRM data, invoicing, software licenses, and customer support. I led the migration from TeamLeader to HubSpot and designed and implemented the billing process.

I also coordinate the full cycle of international and EU-based exhibitions, including logistics, travel arrangements, and documentation. Previously at ID Logistics Benelux, I processed freight bills, verified shipping documents, and worked with carriers to resolve shipment issues.

My background includes reservations, hospitality administration, reporting, and multilingual client support. At Dobovo.com, I managed reservations for more than 12,000 property listings and produced operational and forecast reports for management.

Experience

Work history, roles, and key accomplishments

Current

Administrative and Sales Specialist

Current

Virto Solar BV

Oct 2022 - Present (3 years 11 months)

Manage sales administration, support account managers with subscriptions and CRM data, and lead the migration from TeamLeader to HubSpot. Handle invoicing, software licenses, office administration, and international exhibitions.

Sales Administration CRM Management HubSpot Team Leader Billing Invoicing Customer Support Office Administration Vendor Management Process Mapping ERP Inventory Control Sales Support Conflict Resolution Report Generation Multilingual Support Client Relations Data Analysis Invoice Management

Customer Service Agent

ID Logistics Benelux

Aug 2022 - Oct 2022 (2 months)

Processed freight bills, communicated with carriers to resolve shipment issues, and verified supporting documents. Managed critical shipping documents to enhance operational flow.

Freight Billing Carrier Communication Document Verification Shipping Documentation Operational Flow

Volunteer

Untitled

Apr 2022 - May 2022 (1 month)

Provided oral interpretation between Ukrainian and English during confidential interviews and assisted clients with documentation. Managed high-pressure situations with conflict resolution skills and empathy.

Interpretation Ukrainian English Documentation Support Conflict Resolution Empathy

Administrative Specialist

GD apartment

May 2017 - Feb 2020 (2 years 9 months)

Managed administrative processes for group bookings, controlled room rates and availability, and facilitated guest check-in/check-out. Addressed customer inquiries and complaints to maintain high satisfaction.

Group Bookings Billing Rate Management Availability Management Guest Service Customer Inquiries Complaint Resolution

Reservations Manager

Dobovo.com

Feb 2015 - May 2017 (2 years 3 months)

Managed reservations for over 12,000 property listings, collaborated with property owners to resolve issues, and generated internal reports for management.

Reservations Management Property Management Client Relations Report Generation Forecasting