Open to opportunities

Ogochukwu Okafor

@ogochukwuokafor

Account Officer and customer service professional who keeps funds accountable, resolves issues fast, and improves service quality.

Zimbabwe

Message

What I'm looking for

I’m looking for a role where I can manage accounts and customer needs in a high-volume environment, keep records accurate, and solve problems quickly while improving service quality through strong communication.

I’m an Account Officer and customer-focused professional with a goal-oriented approach to accuracy, responsiveness, and service improvement. At Mac Dons, I created a well detailed account book, ensured companies’ funds were safe and accountable, recorded detailed cash reviews, and maintained stock exchange records for drinks.

I also bring hands-on experience in customer-facing and operational roles. As a Customer Service Representative at Marvel Computer Institute, I managed high-volume customer queries, recorded feedback to improve service quality, and supported order placement, tracking, refunds, exchanges, and returns. In office assistance work, I maintained records, handled reports and schedules, supported organizational objectives, and communicated clearly—so tasks stay balanced, documented, and effective.

Experience

Work history, roles, and key accomplishments

Account Officer

Mac Dons

Jul 2024 - Apr 2025 (9 months)

Created and maintained a detailed account book, including recording reviews of cash and stock exchange transactions for drinks. Ensured company funds were safe and accountable and prepared related records and reports.

Data Entry Report Generation File Management Time Management

Office Assistance

Ministry of Basic and Secondary Education

Sep 2023 - Jul 2024 (10 months)

Evaluated students’ performance during inspections, provided feedback, and conducted appraisals to support effective study outcomes. Maintained records and handled file and report submissions across offices within the ministry.

Multitasking Team Management Data Entry File Management Report Generation Time Management

Customer Service Representative

Marvel Computer Institute

Sep 2022 - Jan 2024 (1 year 4 months)

Managed high-volume customer queries, addressing issues and inquiries through effective multitasking. Recorded customer interactions and feedback, provided accurate product/service and policy information, and supported order placement, tracking, refunds, exchanges, and returns.

Customer Service Multitasking Conflict Resolution Time Management Product Knowledge Data Entry Report Generation

Science Teacher

Nnewi High School Nnewi

May 2020 - Aug 2020 (3 months)

Developed lesson plans and instructional materials aligned to curriculum standards and delivered assessments to evaluate student progress. Maintained a positive, inclusive classroom environment and managed student behavior to support learning.

Time Management Team Management Multitasking