Oghene-kome Ogege
@oghene-komeogege
I resolve customer issues and improve digital product experiences across support and operations.
NigeriaWhat I'm looking for
At Tealpot, Sportconn, and Laparizone, I support customers and platform users through account, payment, technical, booking, and workflow issues. I manage requests from first inquiry through resolution, collaborate with developers and internal teams, and turn user feedback into product improvements.
I've maintained a 95% client satisfaction rate at Tealpot, helped reduce resolution time by 30% through QA testing, and contributed to a 20% retention increase. At Sportconn, I onboarded 15+ sports facilities, helped reduce failed transactions by 35%, and supported a 40% reduction in onboarding time.
I also bring product design, reporting, stakeholder support, and data-management experience, including designing Oryzon's real estate platform in Figma and coordinating reporting and compliance matters with external stakeholders at Anglia International Services.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Tealpot
Jan 2025 - Present (1 year 9 months)
Provides customer support across multiple channels, resolving account, payment, technical, and platform issues. Maintains a 95% client satisfaction rate and coordinates with internal teams to resolve complex cases.
Education
Degrees, certifications, and relevant coursework
Covenant University
Bachelor of Science, Political Science
2016 - 2020
Earned a Bachelor of Science in Political Science from Covenant University, Nigeria, from 2016 to 2020.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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