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ogbena Ogbena

@ogbenaogbena

Customer support specialist with 6+ years in education, bringing clear communication and accurate records to customer inquiries and order support.

Nigeria
Message

What I'm looking for

I’m ready to transfer my communication strengths to customer inquiries, order-status communication, issue research, and administrative support while learning an employer’s e-commerce and order-management systems.

At Baldom International School, I respond to questions and concerns with patience, clear explanations, and a professional, supportive approach. I also maintain learning records and prepare accurate written materials.

At Strauss Preparatory School, I communicated with learners and relevant stakeholders, adapted explanations to different needs, and handled feedback constructively.

At Diction & Etiquette Consult, I delivered communication-focused instruction and supported participants through clear guidance, preparation, and follow-up. At Aliyu Bello Charity Educational Foundation, I prepared and organised documentation, monitored progress, and addressed questions with attention to accuracy.

I’m ready to transfer my communication and follow-up strengths to customer inquiries, order-status communication, issue research, and administrative support. I’m trained in virtual assistance and ready to learn an employer’s e-commerce and order-management systems.

Experience

Work history, roles, and key accomplishments

BS
Current

English / Phonics Teacher

Baldom International School

Responded to questions and concerns with patience, clear explanations, and a professional, supportive approach. Maintained learning records and prepared accurate written materials, organizing competing tasks and following through on deadlines.

SS

Diction & English Teacher

Strauss Preparatory School

Jan 2022 - Dec 2023 (1 year 11 months)

Communicated with learners and relevant stakeholders, adapted explanations to different needs, and handled feedback constructively.

DC

Diction Instructor

Diction & Etiquette Consult

Jan 2021 - Dec 2021 (11 months)

Delivered communication-focused instruction and supported participants through clear guidance, preparation, and follow-up.

AF

English Teacher

Aliyu Bello Charity Educational Foundation

Jan 2020 - Dec 2021 (1 year 11 months)

Prepared and organised documentation, monitored progress, and addressed questions with attention to accuracy and detail.

Education

Degrees, certifications, and relevant coursework

AL

ALX

Virtual Assistant Program, Virtual Assistance

Completed the Virtual Assistant Program.

TN

Teachers Registration Council of Nigeria

Teacher Registration, Teaching

Registered as a teacher with the Teachers Registration Council of Nigeria.

University of Benin logoUB

University of Benin

Bachelor of Education, English and Literature

Earned a Bachelor of Education in English and Literature with a focus on Adult Education.

Tech stack

Software and tools used professionally

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