
ogbena Ogbena
@ogbenaogbena
Customer support specialist with 6+ years in education, bringing clear communication and accurate records to customer inquiries and order support.
What I'm looking for
At Baldom International School, I respond to questions and concerns with patience, clear explanations, and a professional, supportive approach. I also maintain learning records and prepare accurate written materials.
At Strauss Preparatory School, I communicated with learners and relevant stakeholders, adapted explanations to different needs, and handled feedback constructively.
At Diction & Etiquette Consult, I delivered communication-focused instruction and supported participants through clear guidance, preparation, and follow-up. At Aliyu Bello Charity Educational Foundation, I prepared and organised documentation, monitored progress, and addressed questions with attention to accuracy.
I’m ready to transfer my communication and follow-up strengths to customer inquiries, order-status communication, issue research, and administrative support. I’m trained in virtual assistance and ready to learn an employer’s e-commerce and order-management systems.
Experience
Work history, roles, and key accomplishments
English / Phonics Teacher
Baldom International School
Responded to questions and concerns with patience, clear explanations, and a professional, supportive approach. Maintained learning records and prepared accurate written materials, organizing competing tasks and following through on deadlines.
Diction & English Teacher
Strauss Preparatory School
Jan 2022 - Dec 2023 (1 year 11 months)
Communicated with learners and relevant stakeholders, adapted explanations to different needs, and handled feedback constructively.
Diction Instructor
Diction & Etiquette Consult
Jan 2021 - Dec 2021 (11 months)
Delivered communication-focused instruction and supported participants through clear guidance, preparation, and follow-up.
English Teacher
Aliyu Bello Charity Educational Foundation
Jan 2020 - Dec 2021 (1 year 11 months)
Prepared and organised documentation, monitored progress, and addressed questions with attention to accuracy and detail.
English Teacher
Oba Ewuare Junior Secondary School
Jan 2017 - Dec 2018 (1 year 11 months)
Built strong interpersonal communication, planning, record-keeping, and problem-solving skills in a structured environment.
Education
Degrees, certifications, and relevant coursework
ALX
Virtual Assistant Program, Virtual Assistance
Completed the Virtual Assistant Program.
Teachers Registration Council of Nigeria
Teacher Registration, Teaching
Registered as a teacher with the Teachers Registration Council of Nigeria.
University of Benin
Bachelor of Education, English and Literature
Earned a Bachelor of Education in English and Literature with a focus on Adult Education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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