Ogadimma Okorie

At Helix Tech, I manage high-priority customer support tickets through email and live chat, while meeting SLA targets. I troubleshoot customer inquiries, billing disputes, and system issues to identify root causes and resolve them.

I maintain case records in Salesforce and Jira, and create support documentation and knowledge base articles in Notion and Confluence. I also use AI tools to refine response templates and support technical research.