Open to opportunities

Offiong Nyong

@offiongnyong

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Detail-oriented virtual assistant with strong organizational and communication skills.

Nigeria

Message

What I'm looking for

I seek a role that values remote collaboration and offers opportunities for professional growth.

I am a proactive Virtual Assistant with over 3 years of experience in administrative support, email and calendar management, client communication, and task coordination in remote settings. My expertise lies in efficiently handling multiple responsibilities while maintaining high standards of professionalism and confidentiality. I am skilled in using digital collaboration tools to streamline workflows, support project execution, and enhance team productivity.

At Raphael Group Nigeria, I improved team productivity by automating calendar invites and centralizing scheduling for over 10 team members. I have also managed staff travel and logistics for project-related activities at Digital Skills Hub, ensuring smooth communication and document flow across different project stakeholders. My commitment to delivering timely and accurate support has been a cornerstone of my professional ethos.

Experience

Work history, roles, and key accomplishments

Remote Customer Support / Call Center

NGCOM NETWORK

Jan 2024 - Present (1 year 5 months)

Managed inbound support calls, assisting customers with technical internet connectivity issues and logging interactions in a ticketing system. Successfully escalated complex issues to technical teams and maintained a professional demeanor while handling difficult customer interactions.

Customer Support Call Center Operations Technical Troubleshooting Ticketing Systems Customer Service Communication

Virtual Assistant / Project Support

Digital Skills Hub

Jan 2024 - Present (1 year 5 months)

Drafted and prepared essential documents for project teams and external partners, ensuring smooth communication and document flow. Managed staff travel and logistics for various project-related activities.

Logistics Stakeholder Management

Virtual Assistant Executive

Raphael Group Nigeria

Jan 2023 - Present (2 years 5 months)

Efficiently managed meetings, appointments, and travel plans, coordinating internal project communications including emails and webinars. Improved team productivity by automating calendar invites and centralizing scheduling for over 10 team members. Maintained detailed records, spreadsheets, and cloud folders using Google Workspace.