Olivia Rodriguez

Assisted with planting, pruning, fertilization, weeding, mowing, plant care, arboriculture, and garden installations.

Coordinated meetings with university faculty to compile up-to-date information and provide Support Center assistance with unique issues. Continued knowledge-base editing responsibilities while training the BSC Agent Application, an AI tool used by phone agents at the school's Support Center.

Created specialized floral arrangements for weddings, funerals, birthdays, annual banquets, and other special events. Maintained the health of hundreds of floral shipments and assisted with loading and stocking heavy floral inventory.

Reviewed hundreds of student submissions for proctored online exams and assessed potential academic-integrity violations. Wrote customized reports for each exam, providing professors with detailed summaries of suspicious student behavior.

Trained in and proficient with TeamDynamix platforms. Edited and published confidential and public knowledge-base articles for use by Brigham Young University Support Center phone agents.

Organized tours across the United States for performing groups ranging from 50 to 350 participants. Wrote and distributed essential documents, including tour itineraries, university code regulations, and marketing strategies.

Trained in and proficient with OJS Software. Collaborated as part of a three-person editorial team to edit and publish more than 100 issues of The Pacific Studies Journal, a scientific journal.

Coordinated and supervised teams of up to 15 in receiving large merchandise orders and entering invoice information into inventory software. Managed company emails and coordinated with workplaces regarding merchandise distribution and recalls.

Led and organized groups of up to 200 students from multiple schools in volunteer work for veteran association events, food distribution centers, and athletic events; accrued more than 100 volunteer hours.

Continued college coursework in Horticulture from January 2024 to April 2026.

Pursued college coursework in Horticulture from August 2022 to July 2023.

Earned a High School Diploma from Eldorado High School in May 2022.