Ochanya Oche

I’m a detail-oriented Administrative Assistant with 2+ years of experience delivering measurable impact in client communications, invoice and contract preparation, and operational administration. I’m known for managing high-volume client correspondence with zero missed follow-ups and maintaining zero-error records in fast-paced environments.

In my current role as Personal Assistant to the CEO, I streamlined scheduling across multiple priorities to eliminate conflicts, drafted and delivered client invoices within 24 hours of service completion, and introduced a quality control review process to raise the accuracy and professionalism of client-facing communications. I also rebuilt an inventory tracking system from scratch for real-time visibility and fewer delivery delays caused by manual errors.

Previously, as a Customer Service Representative / Front Desk Officer, I resolved 100% of in-person patient complaints on first contact, reduced missed appointment rates with structured call-and-text reminders, and prepared invoices with zero reported discrepancies. I also digitised and reorganised departmental filing and performed high-accuracy data entry during my NYSC internship, using my data analysis training and customer relationship management focus to support senior staff and drive reliable reporting.