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Oceane natali

@oceanenatali

Service-driven professional with a solid foundation in customer relations.

Thailand

What I'm looking for

I seek a role that fosters growth, values collaboration, and challenges me.

I am a service-driven professional with a solid foundation in customer relations and a proven track record of excelling in fast-paced environments. My experience as a Restaurant Manager at The Banyan Tree in Indonesia allowed me to manage a team of 50 staff, ensuring high-quality service and efficiency. I created and led training programs to enhance team performance, analyzed customer feedback, and implemented service improvements that optimized workflow and productivity.

My extensive international experience has equipped me with a deep understanding of cross-cultural collaboration and global market dynamics. I have worked in various roles, including as a Senior Lettings Negotiator in London, where I successfully handled high-pressure sales environments and managed client expectations. My ability to adapt quickly to diverse environments allows me to bring a unique and valuable perspective to AI model development, making me an excellent candidate for an AI Trainer role.

Experience

Work history, roles, and key accomplishments

TT

Restaurant Manager

The Banyan Tree

Aug 2023 - Sep 2023 (1 month)

Managed a team of 50 staff, ensuring high-quality service and efficiency. Created and led training programs to enhance team performance and analyzed customer feedback to implement service improvements.

KH

Senior Lettings Negotiator

Kinleigh Folkard & Hayward

Jun 2021 - Nov 2021 (5 months)

Successfully handled high-pressure sales environments, meeting targets and delivering results for high-profile clients. Managed client expectations and coordinated negotiations between landlords and tenants.

TH

Floor Supervisor

The Stratford Hotel

Sep 2019 - Apr 2020 (7 months)

Oversaw service quality and staff performance in a fast-paced hospitality setting. Resolved customer service issues efficiently through active listening and analysis.

Education

Degrees, certifications, and relevant coursework

Dundalk Institute of Technology logoDT

Dundalk Institute of Technology

Bachelor of Business, Business

2018 - 2024

IV

IUT of Valence

Two-year Degree, Business & Marketing

2016 - 2018

SC

St Ambroise Chambéry

A-Level, Economics & Social Sciences

2013 - 2016

Tech stack

Software and tools used professionally

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Oceane natali - Restaurant Manager - The Banyan Tree | Himalayas