Oceane natali
@oceanenatali
Service-driven professional with a solid foundation in customer relations.
What I'm looking for
I am a service-driven professional with a solid foundation in customer relations and a proven track record of excelling in fast-paced environments. My experience as a Restaurant Manager at The Banyan Tree in Indonesia allowed me to manage a team of 50 staff, ensuring high-quality service and efficiency. I created and led training programs to enhance team performance, analyzed customer feedback, and implemented service improvements that optimized workflow and productivity.
My extensive international experience has equipped me with a deep understanding of cross-cultural collaboration and global market dynamics. I have worked in various roles, including as a Senior Lettings Negotiator in London, where I successfully handled high-pressure sales environments and managed client expectations. My ability to adapt quickly to diverse environments allows me to bring a unique and valuable perspective to AI model development, making me an excellent candidate for an AI Trainer role.
Experience
Work history, roles, and key accomplishments
Restaurant Manager
The Banyan Tree
Aug 2023 - Sep 2023 (1 month)
Managed a team of 50 staff, ensuring high-quality service and efficiency. Created and led training programs to enhance team performance and analyzed customer feedback to implement service improvements.
Senior Lettings Negotiator
Kinleigh Folkard & Hayward
Jun 2021 - Nov 2021 (5 months)
Successfully handled high-pressure sales environments, meeting targets and delivering results for high-profile clients. Managed client expectations and coordinated negotiations between landlords and tenants.
Floor Supervisor
The Stratford Hotel
Sep 2019 - Apr 2020 (7 months)
Oversaw service quality and staff performance in a fast-paced hospitality setting. Resolved customer service issues efficiently through active listening and analysis.
Real Estate Office Administrator
Ray White
Jan 2016 - Jan 2018 (2 years)
Supervised the team to ensure high-quality work standards. Organized and maintained databases, ensuring accuracy in property records and provided administrative support for leasing activities.
Education
Degrees, certifications, and relevant coursework
Dundalk Institute of Technology
Bachelor of Business, Business
2018 - 2024
IUT of Valence
Two-year Degree, Business & Marketing
2016 - 2018
St Ambroise Chambéry
A-Level, Economics & Social Sciences
2013 - 2016
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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