At Astria Learning | LUANAR eCampus, I handle student enquiries through helpdesk tickets, chat and phone. I guide students on academic processes, course access, registration, tuition payments and account concerns.
I investigate issues, explain policies and next steps, and coordinate escalations with Finance, Academic, Technical and other internal teams. I track outstanding cases and follow up with students until a response or resolution is available.
At Refactory Uganda, I supported programme operations through administrative coordination, documentation and stakeholder communication. I also organised records, tracked action items and assisted with scheduling and activity updates.
My earlier experience includes data verification at National Resistance Movement (NRM), customer engagement at Alleluia FMCG, and HR administration at Uganda Red Cross Society and College of Veterinary Medicine, Animal Resources and Biosecurity (COVAB), Makerere University.
