I'm looking for a remote Customer Success or Technical CSM role at an AI-native SaaS company. I build AI tools (RAG plugins, browser extensions, workflow automation) while staying embedded in customer relationships. Seeking globally distributed teams, async culture, genuine product influence, and $65K+ USD. Based in Lagos, UTC+1.
NO
Open to opportunities
Nwachukwu Okafor
@nwachukwuokafor
Customer Success Manager building AI-powered onboarding and retention for global SaaS teams.
NigeriaWhat I'm looking for
I’m a Customer Success Manager with 5+ years of experience driving platform adoption, retention, and post-sale account growth across high-volume SaaS environments. I partner closely with product, engineering, and operations teams to resolve adoption challenges, translate customer feedback into roadmap improvements, and align service delivery with long-term client goals.
I’m known for independently building and shipping AI-powered automation tools in production—like a RAG-based knowledge base system that reduced onboarding time by 50% and a browser extension relied on daily by a globally distributed support team. I also sustain strong customer outcomes, including a 4.8/5 CSAT across multiple SaaS product lines, while proactively monitoring customer health and identifying churn risks early.
Experience
Work history, roles, and key accomplishments
AM
Current
Product Success Specialist
Awesome Motive
Jun 2021 - Present (5 years)
Managed post-sale customer relationships across three SaaS products, guiding onboarding, adoption, and long-term engagement strategies. Resolved complex API and integration issues with engineering teams and improved scalability by developing internal workflow automation and running pre-release QA testing.
CS
Current
IT Consultant
Collavare Solutions
Mar 2020 - Present (6 years 3 months)
Led IT implementation and workflow optimization initiatives across clients, aligning automation solutions with operational goals and business outcomes. Designed training for globally distributed teams (90% satisfaction) and built Telegram bot and email automation systems to streamline recruitment workflows and provide real-time stakeholder updates.
RF
Current
IT Consultant
Rak Development Foundation
Dec 2018 - Present (7 years 6 months)
Designed, integrated, and deployed information systems solutions that improved operational efficiency by 25% and reduced critical process error rates by 30%. Advised senior stakeholders on IT governance and technology roadmaps and established information systems strategy, policy, and security frameworks to strengthen data compliance.
EX
Customer Success Specialist
Exceptionally
Apr 2021 - Feb 2022 (10 months)
Managed candidate-facing communications across the application lifecycle, maintaining an average first response time of under 5 minutes. Built candidate outreach automation tools using Python, MySQL, and HTML5 to improve pipeline reach and workflow efficiency.
AC
Software Engineer
Aurea Division, Crossover
Jul 2019 - Mar 2020 (8 months)
Delivered production support for API-driven systems, resolving critical issues and improving system reliability. Improved client satisfaction to 90% CSAT and reduced resolution turnaround time by 80% through high-quality troubleshooting and debugging.
Education
Degrees, certifications, and relevant coursework
National Open University of Nigeria (NOUN)
Master of Science in Information Technology, Information Technology
Pursuing a Master of Science in Information Technology at the National Open University of Nigeria, with an expected completion year of 2026.
The Chartered Institute for IT
BCS Level 4 Certificate in Information Technology, Information Technology
Completed a BCS Level 4 Certificate in Information Technology through The Chartered Institute for IT.
University of Lagos
Bachelor of Science in Chemical Engineering, Chemical Engineering
Earned a Bachelor of Science in Chemical Engineering from the University of Lagos.
Availability
Open to opportunities
Location
NigeriaAuthorized to work in
United States
Spain
United KingdomSalary expectations
60k-100k USD
Job categories
Customer Success ManagerCustomer Experience ManagerCustomer Success DeveloperTechnical Support EngineerTechnical Support SpecialistCustomer Success LeadCustomer Success ManagerProduct Success ManagerSoftware EngineerIT ConsultantClient Success ManagerCustomer Success Account ManagerCustomer Success SpecialistSr. Manager Of Customer Success
Skills
Customer Success ManagementTechnical Customer SuccessAI ToolsLLM IntegrationsRAG PlatformsSaaS SupportSaaSPrompt EngineeringZendeskPythonCustomer RetentionCustomer Health MonitoringStakeholder Relationship ManagementCross Functional CollaborationSLA ManagementCustomer OnboardingCustomer Experience ManagementTechnical TroubleshootingAI Tool DevelopmentOpenAI APIGemini APIRAG Data PipelinesFaissWorkflow AutomationREST APIsWebhooksPostmanZapierMakeChrome DevToolsJavaScriptPHPC++SQLFlaskfastAPIDjangoASP.NET CoreNext.jsReactSalesforceHubSpotIntercomMicrosoft Dynamics CRMGainsightAWSMicrosoft AzureHerokuMySQLHTML5Email Automation.NETASP.NETGeminiGmail Remote
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