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Nur Faiz

@nurfaiz

IT Infrastructure Engineer at TékenAja! managing Proxmox VMs, Docker, and cloud storage.

At PT. DJELAS TANDATANGAN BERSAMA / TékenAja!, I manage Proxmox virtual machines and build and maintain Docker and a mail server using NAS Synology.

I also handle AWS S3 and EC2, Wasabi, and NAS systems, and built a mini ERP.

Previously, at PT. EDEN PANGAN INDONESIA / EDENFARM, I handled IT helpdesk tickets, user accounts, dashboard permissions, and application testing.

Across my IT support work, I've repaired computers and printers, installed network cabling, and supported CCTV and attendance systems. I also work as a freelance IT Staff at MAAPCREWACTIVE.

Experience

Work history, roles, and key accomplishments

Current

IT Support & Key Manager

Current

PT. Djelas Tandatangan Bersama

Jul 2023 - Present (3 years 3 months)

Repaired computer, laptop, printer, and attendance machine issues; installed and replaced peripherals; managed virtual machines, Docker, mail server, and cloud services.

Proxmox VE Docker AWS EC2 S3 Wasabi Synology FortiVPN Zoho Mail CCTV Network Installations Troubleshooting

Current

IT Staff

Current

Maapcrewactive

Apr 2019 - Present (7 years 6 months)

Repaired computer, laptop, and printer problems; installed laptops and computers; replaced laptop peripherals such as RAM, HDD, and keyboard.

Troubleshooting Hardware installation Laptop Repair

IT Helpdesk & IT Support

PT. Eden Pangan Indonesia

Jul 2022 - Apr 2023 (9 months)

Handled an average of 10 tickets per day, coordinated with users to resolve issues, managed accounts and permissions, and created monthly reports.

Help Desk Troubleshooting Google Workspace Lark Dashboard Management Reporting

Staff IT Support

PT. Megah Estetika Perkasa

Jun 2021 - Jul 2022 (1 year 1 month)

Repaired computer, laptop, and printer issues; installed and replaced peripherals; set up CCTV and fingerprint attendance; prepared IT assets for new branch openings.

Troubleshooting Hardware installation CCTV Network Installations Printer Maintenance

IT Staff

PT. Jasa Marga

May 2019 - Jun 2019 (1 month)

Repaired and installed laptops and computers; connected printer networks.

Troubleshooting Hardware installation Network Setup

IT Staff

PT. Trimitra Baterai Prakasa

Jul 2013 - Oct 2013 (3 months)

Repaired computer and printer problems; installed and replaced peripherals; replaced or refilled printer ink; installed internet network cables; made reports on problems.

Troubleshooting Hardware installation Printer Maintenance Network Installations Reporting