Nur Aisyah Yussof

Analysed enrolment, forecasting, progression rules and capacity constraints to support timetable development across multiple programs; produced operational reports and Power BI visuals that improved visibility of capacity pressures and scheduling feasibility.

Managed trimester course scheduling, room allocation and class lists across multi-disciplinary programs and deployed automation (AWS Lex chatbot) to reduce manual support workload while ensuring compliance and accurate student records.

Oversaw student administration across multiple international markets and ensured compliance with SSG and ICA requirements, contributing to error-free intake outcomes and timely processing of pass applications.

Provided student administration support across programs and markets, maintaining records and supporting onboarding and operational tasks to ensure smooth intake processing.

Supported court administrative functions and case documentation processes during a temporary assignment to assist operational workflows.

Delivered customer service on a contract basis handling enquiries and transactions related to CPF processes to ensure accurate member support.

Served as cabin crew delivering safety, customer service and in-flight operations over a five-year period across regional routes.

Supervised store shifts and barista operations, managing team workflows, customer service and daily store operations.

Completed a Bachelor of Arts in Sociology with a minor in Communication, focusing on sociological theory and communication practices to support student-facing operations.

Completed a Diploma in Environmental Design (Landscape Architecture) covering design principles, site planning, and landscape documentation.

Completed GCE O-Level examinations as part of secondary education.