Nubia Lazo

Maintains deal folder and funding documentation, verifying accuracy and compliance with dealership policies and applicable state/federal regulations. Resolves document discrepancies with finance, financial institutions, and management while updating Reynolds & Reynolds records and Excel month-end schedules.

Provided professional customer greeting and routed inquiries to appropriate staff while managing telephone communications and detailed message logs. Supported service operations by updating CDK/external systems, preparing repair orders, distributing mail, and assisting with tags/registration notifications and loaner processes.

Logged and tracked incoming vehicle deals in Monday.com and processed title/registration paperwork across Maryland, Washington, D.C., Pennsylvania, and West Virginia. Verified documentation accuracy, resolved missing items through follow-ups, and maintained DMV records (MDID/Soundex) to support compliant, timely title processing.

Managed daily deposits and reconciliations for service and parts payments, ensuring accurate entry of cash receipts and timely, compliant bank deposits. Performed full-cycle accounts payable tasks (invoice entry, weekly reporting, check preparation, AP file maintenance) and supported monthly close activities.

Handled full-cycle AP/AR processes including invoice entry, payment reconciliation, and vendor communication while maintaining accurate dealership bookkeeping records. Processed warranty claims in line with manufacturer requirements, reducing submission delays and improving turnaround time, and produced weekly reports and balance sheets for management.

Coordinated daily mail logistics and distributed documents across departments to keep workflows moving. Entered and organized sales/aftermarket deal data in Reynolds & Reynolds and Excel, calculated and reconciled vehicle deals, and supported front-office and service operations through accurate recordkeeping and cash/check handling.

Assisted commercial and retail customers via phone and in person, consistently meeting sales quotas. Provided product recommendations for hardware goods and installation/maintenance methods, and maintained accurate inventory for hard goods.

Earned a High School Diploma from Needham B. Broughton High School.

Completed professional development coursework at John Casablanca Modeling & Career Center.